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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I ordered my package on the 28th and it is now August 7th and I still haven't received my package I was told it was supposed to be delivered within 1 to 3 business days what is going on can you please get back to me thank you
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1 comment
Bonanza_Support
#1908801

Thanks for the comment! Bonanza is a platform connecting sellers and buyers to transact directly with one another.

Bonanza does not produce, house, or ship any inventory ourselves. Buyers pay sellers directly and sellers then ship their goods directly to the buyers. We recommend contacting the seller directly as they're the ones shipping your order. You should be able to contact the seller directly from your order summary.

Hope this helps! Please let us know if you have any additional questions or concerns and we will gladly do what we can to assist you further from there.

ID
#2105270 Review #2105270 is a subjective opinion of poster.
Loss
$25
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Bonanza - Unhappy with my oeder

1.7
Details
Bonanza - Unhappy with my oeder
Bonanza - Unhappy with my oeder
Bonanza - Unhappy with my oeder
Bonanza - Unhappy with my oeder
Bonanza - Unhappy with my oeder
Everything they sent was missing out of the box

User's recommendation: Send Another kit.

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1 comment
Bonanza_Support
#1908808

Hi there, So sorry to hear about the trouble. We'd love the chance to make things right! If possible, please email us directly at support@bonanza.com.

ID
#2092223 Review #2092223 is a subjective opinion of poster.
Service
Bonanza Shipping Service
Loss
$200
Preferred solution
Send me the parts I'm missing

Bonanza - Can't get ahold of seller, need return, product was damaged/ defective

1.8
Details
I ordered an exhaust header set. My product was delivered with a large dent in one of the exhaust tubes, some of the welds were not complete, some of the welds had air holes in them, the inside of the exhaust tubes had surface rust in them and the exterior welds had service rust on them. I tried calling the customer service number, it went straight to voicemail, and the automated voicemail recording was in Spanish. Did not give me an option for English. So I have no idea what the automated message said; I heard some automated disclaimer in Spanish and then the line hung up on me.

User's recommendation: Be careful.

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1 comment
Bonanza_Support
#1862190

Hi there! So sorry to hear about the trouble with this order.

We'd love to help rectify this matter.

If possible please email us directly at support@bonanza.com. Thanks so much.

ID
#1914092 Review #1914092 is a subjective opinion of poster.
Location
Roselle, Illinois
1.8
Details
Hello. I was just starting my store up and just starting to get buyers. Everytime i made a sale bonanza would put my store on hold immediately when they wanted to collect their fee instead of giving me a little bit of time to pay the fee with my paypal. I paid those...
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1 comment
Bonanza_Support
#1850236

Hi Arlando, Thanks for leaving this review. We had a look and see a member of our Support Team sent you an email on the 1st of April and has been awaiting your reply since then.

If possible, please reply directly to that email so we can best assist you. Thanks!

ID
#1859451 Review #1859451 is a subjective opinion of poster.
Product
Bonanza Marketplace
Pros
  • No answer
Cons
  • Umber of technical issues that cannot be addressed
  • No customer service at all
Loss
$330
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bonanza - Dont know if my order went through

2.4
Details
It was speaking in Spanish didn't understand what it was saying. But also no answer.
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ID
#1792502 Review #1792502 is a subjective opinion of poster.
Pros
  • Easy to find
Cons
  • Not the same as on google search
Loss
$202
Preferred solution
Full refund

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.2
Details
Bonanza is horrible to sellers. It wasn't always this way, but the past year or two has shown them to be irresponsible, unreasonable and downright thieving. I was a long time, top-rated, trusted seller, with paid membership and money in my shipping fund, One - note...
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ID
#1758123 Review #1758123 is a subjective opinion of poster.
Pros
  • Nice booth set-up
Reason of review
Poor customer service
Loss
$325
Preferred solution
Let the company propose a solution

Bonanza - Bad customer service

2.4
Details
My account was cancelled, strill dont know why, noy even a answer of whyt it was cancelled, I has sales made and the informed the customer before me I just cant log . not even a notification or an answer, thats why i use the classics ebay and amazon . they dont even have a phone to call
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ID
#1680115 Review #1680115 is a subjective opinion of poster.
Cons
  • No customer service at all
  • Horrendous lack of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bonanza - NOT authentic Plexaderm

2.0
Details
Tried to contact everyone I could to tell the Plexaderm Seller advertised by Bonaza. Yes, I fell for the $39 sale price and sure did NOT get what I asked for; what I was sent was some “creme” in a push vial that did NOTHING! I finically reached the Seller, sent an email telling them it didn’t work and I wanted a refund! No response!!! Bonanza should not sell phony products from phony venders! Beware. BTW I ordered from the REAL Plexaderm and it did everything
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1 comment
Anonymous
#1768811

Same thing happened to me over a year ago! Bought what I thought was Plexaderm Rapid Reduction Cream at a bargain price of $39.

NO bargain if it doesn’t work! Tried to contact Seller - no reply. Also contacted Bonanza - all I got was an email address. Was told they would deal with their Seller and I would get a refund.

I waited and waited.

NO refund, and unable to get further response from Bonanza! BUYER BEWARE!!!

ID
#1650230 Review #1650230 is a subjective opinion of poster.
Location
Northridge, California

Bonanza - I did not received the manual i paid for

2.0
Details
I paid for a manual that i bid for and I never got it. it was a georgie boy manual, they sent me a dvd that has nothing on it. were is my manual?? Lee Wilhelm 31 island way 902 clearwater fl 33767 phone 727 443 6738
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ID
#1626086 Review #1626086 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Bonanza Products and Services Reviews

Product or Service Reviews
Shipping Service  1.4 139
Website  1.0 13
Membership  2.0 4
Marketplace  1.2 21
Profile  1.0 10

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Latest Question

I input the wrong email address, how can i fix this in order to access my account

I made an account, but when it prompted to type in my email, it automatically popped up and that is what I just chose the one thinking it was correctly spelled. How can I fix this. the email above is the one that is correct....

Bonanza Questions

Bonanza - Operating Hours and Contact Phone Number

2.3
Details
While Pissedconsumer.com did provide a phone number, no one answered when I called at 9AM EST. Also, the Bonanza.com website does not provide any phone number. Need to be able to TALK to someone (or, as a minimum Chat with them) during normal business hours (in all U.S. time zones)!
View full review
ID
#1558212 Review #1558212 is a subjective opinion of poster.
Service
Bonanza Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Bonanza - Return item

1.7
Details
Tried to call customer service number but the line was busy.
View full review
ID
#1516844 Review #1516844 is a subjective opinion of poster.

Bonanza - I want to know when I’m receiving my order

1.8
Details
When will my order arrive
View full review
ID
#1493606 Review #1493606 is a subjective opinion of poster.
Service
Bonanza Shipping Service
Reason of review
Order processing issue

Bonanza - To little shoes

2.3
Details
My shoes were to little can I send them back
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ID
#1445369 Review #1445369 is a subjective opinion of poster.
Reason of review
Bad quality

Bonanza - Have written about reducing membership over 40x

2.0
Details
No further info needed, really. They simplly do not return messages.....EVER
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1 comment
Mahalia
#1664169

I was new to Bonanza and purchased 2 different orders (on the same day from the same seller)... totaling ~ $150 on 3/9/19 First product received was a knock-off fake.

A 2nd purchase has NOT been shipped (14 days), I complained and left negative feedback. Now, I can't sign into my account.

Imagine that! Thank GOODNESS for Paypal and its protections!

ID
#1444479 Review #1444479 is a subjective opinion of poster.
Product
Bonanza Account
Pros
  • Selling elsewhere
Cons
  • Horrendous lack of customer service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Just reduce my plan, that is all I have been sending messages about for 2 weeks. 1 sale in 1 month with 4200 listings for a $70 loss is absurd.

Bonanza - Product not good - want refund

1.6
Details
Ordered Plexaderm Rapid Refuction creme-plus from Bonanza. THIS Plexaderm inferior to Plexaderm I’ve ordered from other sourses. Does NOT tighten and I’ve used it the same way I’ve used other Plexaderm. I’ve emailed Bonanza twice w/out any response...I want a Refund! BTW 85% left in tube!
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ID
#1434494 Review #1434494 is a subjective opinion of poster.
Location
Lake In The Hills, Illinois
Product
Plexaderm Rapid Reduction Eye Cream
Reason of review
Not as described/ advertised