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Bonanza - Unable to contact customer service

1.2
Details
I made a mistake and purchased a monitor instead of a smart TV. I've been trying to contact Bonanza customer service via email and phone without success. The recording on their phone is in Spanish without an English choice available. I fear that I've been scammed and will not receive a refund. I need help resolving this issue.

User's recommendation: Avoid using this company.

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ID
#2103802 Review #2103802 is a subjective opinion of poster.
Location
Ypsilanti, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bonanza - I paid for my order, had a confirmation number, my credit card was charged $142 and I was supposed to receive in 3 days and then......they cancelled my order Now selling item for $400 instead.

1.0
Details
Scammed my order!!!!! I'm reporting to better business bureau and going viral on internet with what happened.

User's recommendation: Don’t buy from bonanza.com. They are unethical!

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ID
#2098171 Review #2098171 is a subjective opinion of poster.
Location
Herndon, Virginia

Resolved: Bonanza - My package still hasn't arrived

1.0
Details

Update by user Jul 21

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Jul 21

I still have not received my equipment or any form of communication regarding the status of my equipment. I am running a business and have missed out on jobs because of this delay. My equipment or money needs to be returned
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Resolved
ID
#2072253 Review #2072253 is a subjective opinion of poster.
Loss
$2
Preferred solution
Deliver product or service ordered

Bonanza - My package still hasn't arrived

1.0
Details
I havent received my package after receiving a delivery date

User's recommendation: Don’t trust this company.

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ID
#2068507 Review #2068507 is a subjective opinion of poster.
Location
Calumet City, Illinois

Bonanza - My package still hasn't arrived

1.0
Details
I purchased a bike on July 5 2020 still have not received it got a order# and everything

User's recommendation: Do not waste yo time.

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ID
#2068143 Review #2068143 is a subjective opinion of poster.
Location
Chicago, Illinois

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Bonanza - Worthless Website

1.0
Details
Tried selling on Bonanza for the month of June 2020. Listed items from ebay. Booth never activated despite 3 attempts to get help from no-customer-service. TEST - PROOF THAT BONANZA IS WORTHLESS: Type in a product item search in google. Product will appear for sale in many sites but never BONANZA.

User's recommendation: Use Something Else To Avoid Wasting Your Time.

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ID
#2064890 Review #2064890 is a subjective opinion of poster.
Service
Bonanza Membership
Cons
  • Poor customer support or service no workable phone number

Bonanza - I have been waiting 30 days on my refund Henryashbyjr@gmail.com

1.0
Details
I did not receive my refund
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ID
#2061693 Review #2061693 is a subjective opinion of poster.
Location
Alexandria, Virginia

Bonanza - Return/ripped off

1.4
Details
Bonanza - Return/ripped off
Bonanza - Return/ripped off
The company phone number is in Spanish only. Then theres a beep for message leaving. What happened? Below are pictures of 1st) what I ordered, and 2nd) what was sent. Theres roughly $160 difference in price. I paid over $200 for what is worth $40 and sold at Target.

User's recommendation: Stay away.

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ID
#2055898 Review #2055898 is a subjective opinion of poster.
Pros
  • Nice looking site
Cons
  • Email only support
  • Sent me wrong item
Loss
$137
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.4
Details

Update by user Jul 12

Its seems convenient that Bonanza directed us to pay reinstatement fee's on November 1 and then suspended the account after we paid the fees to be reinstated. Moreover, suspending an account without notice, cause or explanation is unacceptable. Bonanza should treat...

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ID
#2050308 Review #2050308 is a subjective opinion of poster.
Service
Bonanza Membership
Pros
  • Cost effectiveness of the fees
  • Trying to sell my merchandise on bonanza
Cons
  • Did not provide service as promised
Loss
$47
Preferred solution
Restoration of my Seller Account and Privileges

Bonanza Products and Services Reviews

Product or Service Reviews
Shipping Service  1.4 139
Website  1.0 13
Membership  2.0 4
Marketplace  1.2 21
Profile  1.0 10

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Latest Question

I input the wrong email address, how can i fix this in order to access my account

I made an account, but when it prompted to type in my email, it automatically popped up and that is what I just chose the one thinking it was correctly spelled. How can I fix this. the email above is the one that is correct....

Bonanza Questions

Bonanza - Not returning calls

1.0
Details
Bought warranty No one will call us back

User's recommendation: Stay away.

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ID
#2044126 Review #2044126 is a subjective opinion of poster.
Location
Wichita, Kansas

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Verified Reviewer

Bonanza - Shipment not received

1.4
Details
Order was placed April 15, 2020. Was able to track it until May 15 when it said it was "Handed over to airlines" in Shanghai. Sent an e-mail to customer service got this response back from them: "Due to the limited number of flights into the US because of the Coronavirus, it is taking orders longer than usual to arrive. Some orders are also arriving in the United States but taking a lot of time for the US to enter them into the postal system. Your tracking number will not update again until the US scans it into the postal service. We have many orders that we are waiting on, in this same position." They took my money quick enough, it cleared my bank on April 16, 2020.

User's recommendation: Be very wary.

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ID
#2029785 Review #2029785 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Great pricing and selection
Cons
  • Poor customer support or service no workable phone number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bonanza - Wrong shipping address

1.0
Details
They will not help le contact the shipper fir the product I ordered. I just needed to correct the address for the shipment. I will contest the charge when my credit card bill comes because I will obviously will not get the product I ordered from Bonanza and to which I oaid Bonanza $ 41. What a sham of a company.

User's recommendation: Never use PayPal or Bonanza.

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ID
#2015711 Review #2015711 is a subjective opinion of poster.
Pros
  • No body is trying to fix the problem
Cons
  • Losing my money and being ignored by bonanza
Loss
$41
Preferred solution
Full refund

Bonanza - Unfilled order

1.0
Details
I ordered 6 books and 2 weeks later still have not gotten them. When you call customer service you get a woman speaking in SPANISH!!!! Send these *** back where they came from!!!!!!!
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ID
#2009346 Review #2009346 is a subjective opinion of poster.
Pros
  • No body is trying to fix the problem
Loss
$26
Preferred solution
Deliver product or service ordered

Bonanza - Ordered and didn't get package #70217905

1.0
Details
Ordered but have not received

User's recommendation: No way.

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ID
#1995241 Review #1995241 is a subjective opinion of poster.
Loss
$39
Preferred solution
Deliver product or service ordered

Bonanza - Ordered and didn't get package #70217905

1.0
Details
I have not received my package order number 70217 905
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ID
#1994996 Review #1994996 is a subjective opinion of poster.
Service
Bonanza Shipping Service
Pros
  • First buy but i never received
Cons
  • No support
Loss
$39
Preferred solution
Deliver product or service ordered