Anonymous

Selling on Bonanza, webmaster ignoores sellers and does not reply to support questions

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I needed to remove discount coupons on my booth. I asked 3 times and it all fell on a deaf ear they are just like eBay they want sellers to give away everything and not make money with them. I asked the support team how to remove coupons off my site that have been on there for about a year and due to shipping increasing they have not answered my questions. I really need to remove these coupons off my items for sale. they have NOT replied to my questions and I'm paying them a monthly fee to sell on the site.
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Cons:
  • No support
Reason of review:
Poor customer service
Anonymous
map-marker Syracuse, New York

Bonanza Return Policy Review

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I ordored fire tv no instructions and in japenese sent it back no returned money 4weeks no reply iwant my money im calling better business burea if my money isnt returned I need a answer know dale e lintner.
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Reason of review:
Problems with payment
Anonymous
map-marker Concord, California

Bonanza purposefully not letting me close my account

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I joined Bonanza last summer, and told them to delete my account after I tried to do it through their site, but I kept getting an error message. Oct 24th, they sent an email stating the account was closed.

A couple days ago, I notice an item was purchased and paid to my PayPal account, it turns out that all of my current ebay items are still being automatically exported from ebay, and my account is still there.

*** scammers, may they rot in ***.

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Cons:
  • Support or customer service
Reason of review:
Poor customer service
2 comments
Guest

Same here. I closed the account twice and have still been getting $40 auto charges for the past 3 months unnoticed until now.

Contacted them numerous times over the phone with no response and also by messaging. Unreal!

Guest

This happened to me. Said my account had been closed, did not receive an email from them until today.

Months later. My account had still been open! They have been taking out 20.00 each month from me, without giving me invoices or any indication that they are. Tried again 3 times this morning to close my account.

Even took screen shots.

My account is still up and open. They will not let me cancel nor take my credit card information out of their website.

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Anonymous

Awful

I paid for but never received item purchased. Bonanza's response was basically to blame the post office and tell me to go to them and chase the item down myself since they showed it was "delivered", which it was not. No refund, no replacement, nothing. Awful idea of customer service. They responded by email to my complaint, but that was the extent of their response. They sent emails blaming Paypal or the US post office. I will never do business with them again.
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Loss:
$10
Cons:
  • Never help me to get money back for product not delivered
Reason of review:
Poor customer service
Anonymous
map-marker Buena Park, California

The worst online scam in my personal experience

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They steal your money the minute you make the mistake of signing up. Some fake monthly fee, not previously disclosed, charged 1 year in advance. No option on site to cancel. Canned responses that they have good BBB review. At BBB they have 90 % negative reviews. Only Twitter account I can find registered in Nigeria. It is really unimaginable that they have not been put out of business. They have paid bloggers to promote the site and at least 90% of the genuine reviews are as negative as I have seen. Avoind this site like the plague.
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Loss:
$100
Reason of review:
scam

Preferred solution: Full refund

Anonymous
map-marker Sacramento, California

Scams

Thanks for the heads up,just got ripped off for the first time on ebay in ten years.Do not buy Retin-A from Indonesia at this time.I forget the name though I posted it in reviews but there is only one Indonesian seller selling the 0.01%.I not only didn't get my money back from her,was through ebay resolution,she said she never got my emails. So funny as I always got an automated response,sen times. Guess when she started communicating with me!!!!-when she got caught. She actually wanted me to copy and paste her seven emails! Then from about two feet away she took a picture of Retin A.
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Adelaine Spy
map-marker Los Angeles, California

No Visitors, Poor Customer Service, Waste of Time

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At first, I was very excited about Bonanza as an alternative to Ebay. I'm a powerseller on Ebay, but I'm tired of their fees and Nazi like tactics, so I decided to give Bonanza a try. I spent several hours listing my items, waited for them to activate my account, which took longer than the 24 hours they tell you it will take. Eventually I had to email them and tell them it had been almost 36 hours. They immediately activated my account.

After a full day, I had not received a single view on any of my items. Not one. Nobody had visited or looked at any of my items and they are all pretty popular items. I even signed up for additional advertising in which you pay more commissions, and still nada.

I emailed them about this and they responded with a canned response that was completely irrelevant. They clearly didn't take any time to research my issue. The email told me to do a bunch of things that I had already done.

I have since emailed them 3 times requesting assistance and they have not responded. Then, I finally got a response and it said "We are marking this ticket as resolved"!!! LOL. Resolved!? No one had ever gotten back to me.

I wrote back one more time and told them this was not resolved. I explained that I was an Ebay powerseller and I am looking for an alternative to Ebay. They still have not responded, so they must not care.

I won't be using them again and I cannot recommend them to anyone. Awful, waste of time.

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Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Poth, Texas

Bonanza Online Order Review

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I can't track my order. This is messed up. Just send me my thing! This is actually so rediculose!!!!
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Reason of review:
Order processing issue
Thy Itw
map-marker Karachi, Sindh

Fraudulent Material in the Market

Dear Sir, Leopard Courier # 3126**** *st June Please refer to my letter accompanying the parcel containing three pairs of Trousers n Shirts purchased from Sharif Plaza Multan. This packet was sent through Leopard Courier # 3126**** on 1st June, and was received by by My Jozer at reception on the following day. The material used in the "Jewel" is not the same as used before. It is just the simple cotton not the long staple comfortable crease resistant cotton. It looks somebody is fabricating the material locally and selling it after the Name of Bonanza. Please investigate at your end to oblige DR A Rashid Seyal S I Consultant Cardiologist Seyal Medical Center (Pvt) Ltd Multan
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Reason of review:
Bad quality
Anonymous
map-marker Wichita, Kansas

Never Got It...

Bonanza is a scam, bought item, never got it, now having trouble with both Bonanza and PayPal. Ordered some Quicken software, and was forced to use PayPal to make payment. The Bonanza site listed the seller but I never could figure out how to contact him. Waited and Waited but no product. I used the site to report a no delivery, when I when checked back nothing had been done had to report a second time. Wasted money my, charged it off to education – NEVER USE BONANZA & AVOID PAYPAL. After 55 minuties on hold PayPal told me they could not help, even when I had their transaction number! Paypal is too hard and complicated to work with.
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Reason of review:
Order processing issue
Anonymous
map-marker Omaha, Nebraska

Urban Decay Naked 2 Palette Review

Fake products with no way to return and no help from site. Stick to eBay!
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Reason of review:
Poor customer service
Anonymous
map-marker Tempe, Arizona

Bonanza Truth

I find the reviews for Bonanza hard to believe. We’ve been selling on Bonanza almost 2 years now. We have over 100 items. Our Amazon sales average 9k a month and we even manage 3-4 orders a week on eBay. All 3 online sales started identical times with identical products. In 2 years we’ve had 6 orders total, two of which was fraudulent orders. We selected the highest commissioned advertising as well as a Platinum Account. I can’t say it’s a big waste of cash but, if the hours and hours spent setting up and maintaining your account is worth anything, I would think twice. Now they have a new Turbo Traffic……how *** am I thinking it would work. Support……none!
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Reason of review:
Bad quality
1 comment
Guest

Sellers and Buyers will be driven away from this site by the reviews listing bad experiences. If I were an investor in this company I would be trying to pull my money out NOW.

Whoever set up this company allowed a wide berth for internet scammers on the selling side of the business model. This site should be shut down immediately.

Anonymous

I have a profitable legitimate business on Bonanza

I have been operating my business for over a month now on Bonanza. I have used their advertising tools and upgraded to a platinum membership.

I have grossed over 2k in profit and I have delivered all the items that I have sold. No matter where you shop or setup your store you will always risk being ripped off. However there are plenty of legitimate sellers that communicate quickly and get your items delivered as promised. Bonanza may not be as big as Ebay but I can guarantee there are more Scammers per user on Ebay than on Bonanza.

The only complaint is that the fee base is pretty high when using Advertising, but I find the ease of use of the website to make up for it.

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Reason of review:
Good customer service
Anonymous
map-marker Boise, Idaho

This might be what is happening.

I was looking for a new place to sell my items on, some place that is cheaper to sell than eBay. I don't do anything without doing research however and I have been selling as a regular individual for ( a VERY long time ) over 18 years now. with a 100% positive rate and selling well over 4000 items. In these years of selling every scam in the book has been tried on me and I am aware of so many I feel I can honestly say I think I know all of them, I have even thought of some that no one has ever tried on me, i can see the flaws, I can feel the scam attempt about to happen and I can prevent it, as a buyer and as a seller.

I have mentioned this because I wanted you , the reader , to know what I believe I have discovered. THIS site Bonanza has a flaw. I have read through many posts from buyers and sellers both on the site, i have read the good and the bad posts. it appears to me that the scammers on this site are quite possibly the site it self. I realize how that sounds but let me put it this way to allow you to see it plainly. Imagine, if a site that has very little fees charged allowed people to sell on their site and they also had the ability to divert funds. for instance. I post a great item, you buy it, you pay for it with pay pal. I am never informed you bought it, the money never showed up in my account because you actually paid someone with an account on pay pal you were never told you didn't pay my pay pal account. You get very irritated and want your money back or your item, You and I are cut off from communicating at all and when you try to contact the site you are given generic answers and I am used as the scape goat in the theft of your dough. when the actual thief still has your money and hundreds if not thousands of other peoples just like you.

Are you seeing what might be happening ? all while other sales that do go through to make it all seem way legit. The Fleecing of a few to line the pockets. Ya Think?

here is how I have come to this conclusion, many sellers complain they have sold an item and the buyer is now GONE and never paid. Many Buyers have complained that they bought something and the seller is not available any longer but they paid and the money is missing from their account. None of these people have posted successful pay pal refunds, some of the funds that were missing were over 250.00 any purchase of an item paid for through pay pal that is over 250.00 is required to have shipping confirmation and a signature when the item has arrived, if it does not The Buyer can request a refund and all they have to say is they never got the item. UNLESS the buyers payment was routed through pay pal as a GIFT Or a payment made as Money owed but not a purchase. then the money cannot be returned. if the person who paid was not aware of the way the payment was routed they would never get their money back.

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Reason of review:
Problems with payment
2 comments
Guest

I completely agree, I haven't used Bananza, but came to the same conclusion after reading through the reviews. My advice to buyers: FIND THE ACTUAL COMPANY! Even ask the real company for the same deal on Bananza, I'm sure they'd be completely fine with that considering it probably saves them money!

Guest
reply icon Replying to comment of Guest-1042020

Totally make sense. I was thinking about selling on bonanza but Never Mind!

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Anonymous
map-marker Glen Burnie, Maryland

Terrible support

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I ordered ginseng over a week ago and still haven't received it. The support is horrible at bonanza. You have to pay for some kind of membership if you want to actually talk to someone. When I sent a quick question it would always take several days to get a response. I have finally been giving some kind of tracking number with no other information. I have no way to track the package because It doesn't even tell me who is delivering the package so I have no idea what to do with the tracking number! This company is so unprofessional!!
View full review
Loss:
$83
Reason of review:
Poor customer service

Preferred solution: Had to order from Amazon yesterday and already received my Amazon order.I want a full refund or delivery by tomorrow. It shouldn't take this long or be this difficult to find out when I'm getting my product!

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